gezel

Customer Voice

Gather what customers say and turn it into what to fix next. A researcher sorts reviews and survey answers into themes with counts and trends, flags the reviews that need a reply, and keeps an action list for what the business will change.

Get GezelRead about it in the docs

Try it

Open in a full window

Customer Voice running in your browser on sample data. Use the page, or talk with the researcher beside it: the conversation is scripted for this preview, and the changes stay in the page.

What’s inside

The crew

  • Researcher Crew leadReads source, prior art, or external docs and files a substantive written analysis.
  • CopywriterWrites for humans.

Plans it follows

  • Survey AnalysisAnalyze survey responses into a clear summary of what respondents actually said, across both quantitative (rating/multiple-choice) and open-text questions.
  • Review Reply BatchDraft replies to every customer review that still needs one, in the business's own voice: each reply thanks the reviewer, answers the specific point they raised, and mentions a fix only when the action list shows it under way.

Actions the crew can take

  • Voice statusWhat customers are saying now: each theme with its count over the last 30 days, the 30 before and the trend, the feedback not yet sorted into a theme, the reviews that still need a reply (oldest first), and the open actions.
  • Log feedbackSave a review, survey answer or comment exactly as the customer wrote it: text, source, rating (1 to 5 stars), author, the day it was written (YYYY-MM-DD), and its themes by name (comma-separated; reuse names from the status, a new name starts a theme).
  • Tag feedbackSort feedback into themes: one id or several comma-separated ('fb-12, fb-13') and the theme names, reusing names from the status; a new name starts a new theme (kind: praise, problem or request).
  • Save replySave a reply to a review, ready for the person to post where the review lives.
  • Add actionAdd an action the business agreed to take: title, the theme it answers (by name), owner and due date (YYYY-MM-DD).
  • Set action statusMove an action to todo, doing or done, by id or title.
  • Import reviewsRead a CSV of reviews or survey answers the person added under imports/ (e.g.
  • List feedbackEvery piece of feedback with its themes and replies, or only one theme (by name), plus the actions.

Each action is a small script that changes the app’s files, checked by Gezel’s security settings before it runs.

Files it keeps

Plain files in the project folder you can open, back up, and read: feedback.json, themes.json, actions.json.

Start one

  1. Download Gezel for Mac, Windows or Linux. It’s free.
  2. Choose New project, then Business & Teams, then Customer Voice.
  3. Answer a few questions: What kind of business is this? Where do customers leave feedback?
  4. Your researcher takes it from there, on the model you choose.

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